Terms of Service

Last updated: September 16, 2026

These Terms of Service govern your use of the Motorstorex website, online store, products and related services.

By accessing our website, placing an order or using our Services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our Services.

1. About Motorstorex

Motorstorex operates an online store specializing in automotive replacement parts and accessories.

Our store is powered by Shopify, which provides the ecommerce platform used to offer our products and Services.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, compatibility information, OEM reference numbers, images, specifications and pricing.

However:

• Vehicle compatibility may vary by production date, chassis code, market, trim, engine, body style and vehicle specification.

• OEM numbers are provided for identification and reference purposes only unless otherwise stated.

• Unless specifically identified as genuine, our products are aftermarket replacement parts.

• Product images may be for reference or illustration purposes and may not always show the exact item supplied.

• Minor differences in appearance, packaging, color, finish or production details may occur.

Customers are responsible for reviewing the product description and compatibility information before ordering.

If you are unsure whether a part fits your vehicle, please contact us before placing your order and provide your VIN when available.

3. Aftermarket Products and OEM References

Unless clearly stated otherwise, products sold by Motorstorex are aftermarket replacement parts and are not manufactured, endorsed or supplied by the original vehicle manufacturer.

OEM part numbers, brand names, vehicle names and trademarks are used only for identification, compatibility and reference purposes.

All trademarks remain the property of their respective owners.

4. Orders

By placing an order, you confirm that:

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• You have reviewed the product details and compatibility information.

• You agree to pay the total amount shown at checkout.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:

• Pricing or listing errors

• Suspected fraud

• Payment issues

• Product availability problems

• Incorrect shipping information

• Restrictions affecting shipment to the destination

If we cancel an order after payment has been received, we will issue an appropriate refund.

5. Pricing

All prices are displayed in the currency shown on the website.

Prices may change without notice.

A price shown as a compare-at price, regular price or promotional price may change depending on current offers and availability.

We reserve the right to correct pricing or product information errors before fulfilling an order.

6. Payment

Orders must be paid using one of the payment methods available at checkout.

Payment processing may be provided by Shopify or third-party payment providers.

We do not guarantee that every payment method will be available in every country.

7. Shipping

Orders are shipped from Thailand.

Shipping times, methods and charges are described in our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by:

• Customs clearance

• Courier or postal delays

• Public holidays

• Weather

• Destination-country procedures

• Peak shipping periods

• Events outside our reasonable control

International buyers are responsible for applicable customs duties, VAT, import taxes, brokerage charges and other destination-country fees unless otherwise stated.

8. Returns and Refunds

Returns, refunds, damaged items, incorrect orders and cancellations are governed by our Return and Refund Policy.

Customers should review that policy before placing an order.

Returned items may be refused if they have been installed, modified, used, damaged or returned outside the applicable return conditions.

9. Vehicle Fitment and Installation

Automotive parts may require professional installation.

Motorstorex is not responsible for damage resulting from:

• Incorrect installation

• Improper use

• Modification of the product

• Incorrect vehicle selection

• Installation on an incompatible vehicle

• Failure to follow proper installation procedures

We strongly recommend professional installation where appropriate.

Before installation, customers should compare the product, OEM reference number, shape, dimensions, mounting points and other relevant details with the original part.

10. Product Availability

All products are subject to availability.

Stock quantities shown on the website may occasionally change before an order is processed.

If an ordered item becomes unavailable, we may contact you to offer an alternative, delayed fulfillment or refund.

11. Website Use

You agree not to use our website or Services:

• For unlawful or fraudulent purposes

• To violate applicable laws or regulations

• To interfere with website security or operation

• To distribute viruses, malware or harmful code

• To attempt unauthorized access to systems or accounts

• To misuse product information, website content or customer data

We may restrict access to the Services where reasonably necessary to protect our business, customers or systems.

12. Intellectual Property

Unless otherwise stated, website content created by Motorstorex, including text, graphics, layout, branding and product descriptions, may not be copied, reproduced or commercially used without permission.

Third-party trademarks, manufacturer names, model names and OEM numbers remain the property of their respective owners.

13. Third-Party Services

Our Services may include links to, or integrations with, third-party services such as:

• Shopify

• Payment processors

• Shipping carriers

• Analytics services

• Social media platforms

Motorstorex is not responsible for the availability, content, privacy practices or terms of third-party services.

Use of third-party services may be subject to their own terms and policies.

14. Accuracy of Information

We make reasonable efforts to keep the website accurate and current.

However, we do not guarantee that all information will always be complete, current or error-free.

We reserve the right to correct errors, update product information or modify website content without prior notice.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Motorstorex is not liable for indirect, incidental, special or consequential losses arising from use of our Services or products.

This may include losses arising from:

• Shipping delays

• Incorrect installation

• Vehicle incompatibility

• Third-party courier services

• Customs delays

• Customer misuse

• Business interruption